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Relationship Manager

The closing date, 20 May please send in your CV/expressions of interest very soon.

Welcome to Ada!

We are the National College for Digital Skills and our mission is to educate and empower the next generation of diverse digital talent. We are the first new Further Education College in England since 1993 and the only one that is solely focused on widening the tech talent pool in the UK.

We work with a fantastic roster of partners such as Deloitte, Google, Bank of America, Salesforce and Bloomberg and offer an innovative, supportive apprenticeship experience for our 200+ learners that prepares them to be digital pioneers achieving both academic success and, more importantly, setting them up for successful careers in tech. 

We are passionate about harnessing tech as a tool for social mobility and improving diversity of opportunity and therefore, with the support of our partners, place a major focus on diversity recruitment. At present over 50% of our students come from low income backgrounds, more than 50% are from racially diverse backgrounds and over a third of our apprentices are young women. 

Our apprenticeship outcomes massively outperform national averages and this is testament to the quality of teaching and learning provided and the joint support offered throughout the apprenticeship journey. We’re passionate about building a supportive, values driven environment for both our students and staff and this is where you come in!

What’s your mission?

We are looking for a passionate, knowledgeable and organised Relationship Manager to ensure that, one of our largest and most prestigious employer partners, receives the highest standard of service possible from Ada. As the principal operational point of contact for the relationship, the Relationship Manager will fully immerse themselves in the project and proactively suggest and implement enhancements, to enable the delivery of a world class programme of training and development for our apprentices. 

Key responsibilities of this role include:

  • Developing a trusted partnership relationship with a key employer partner

  • Ensuring the smooth flow of information to and from Ada and the employer partner and ensuring that all stakeholders are fully aware of pertinent issues

  • Collating and responding to the Line Manager’s feedback (employer) and ensuring they are all fully prepared for their role supporting learners

  • Taking the lead on the overall service delivery on designated contracts in line with Service Level Agreements

  • Responsible for ensuring KPIs and productivity targets are met in line with contractual service level agreements 

  • Assist with the recruitment process of apprentices where applicable

  • Managing the flow and task delegation of day-to-day tasks to the team

  • Handling, progressing and ensuring the resolution of incoming enquiries from stakeholders

  • Developing and running learner satisfaction surveys 

  • Introducing new tools and methods to help improve the  delivery of service

  • Writing and presenting status update reports at key stages of the programmes to stakeholders

  • Acting as an escalation point for any programme related issues or concerns

  • Work with the employer to ensure a seamless onboarding and induction experience for the apprentices

  • Act as the conduit between employer apprenticeship leadership and Ada Academic/ Skills coaching staff to resolve issues or points of confusion and an advocate for Ada within the Employer organisation and equally an advocate for the employer within Ada

We’d really like to hear from you, if you are…

  • Inspired by Ada’s mission and excited to contribute to our growth. Someone who enjoys working as part of a hard-working, target driven team focused on offering life-changing opportunities to young people with an interest in technology

  • Capable of building long standing, trust-based relationships with internal and external stakeholders and have a track record of managing delivery in the public sector or for/with professional services

  • Can think of new and innovative ways of working to drive continuous improvement and achieve the right outcomes

  • Someone who thrives in an agile and rapid-paced environment

  • Able to cope with a varied and demanding workload, to prioritise effectively and to meet strict deadlines

  • Committed to on-going personal development.

  • Confident user of Microsoft Office or G-suite and experienced using a CRM system 

  •  Understanding of Apprenticeship policy and levy funding rules

  • Experience of delivering and/or managing apprenticeships

  • A great communicator, with the ability to communicate appropriately with a wide range of stakeholders

  • Project / Programme Manager experience

 

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our employers. If this opportunity is of interest to you with some flexibility, please do discuss this with us.

Safeguarding

Ada, National College for Digital Skill is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. The successful candidate will be required to have an Enhanced Disclosure and Barring Service (DBS) check and references will be sought from previous employers prior to commencing employment. Other related pre-employment checks appropriate to the post will also be carried out.

We care about equity, diversity and inclusion

Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

● To provide and promote equality of opportunity in all areas of its work and activity;

● To recognise and develop the diversity of skills and talent within its current and potential community;

● To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;

● To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;

● To promote good relations between individuals from different groups.

Applicants with disabilities

Ada is keen to increase the number of disabled people it employs. We, therefore, encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please contact us.

Sponsorship

Sadly, we are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

How to apply for the role

Please submit your CV and answer the question: ‘What excites you most about becoming Ada’s new Relationship Manager?’ in your email. In the subject field please write “Application for Relationship Manager” followed by your name.                     

The closing date is:  20 May 2022 at 11.00.

Next Steps

Interviews will be arranged on a rolling basis based on receipt of applications and we reserve the right to remove the advert before the above closing date. Thank you for your interest in the role and good luck with your application!