Closing date: 17 June 2026

Learner Experience and Inclusion Officer

We are seeking a compassionate, pro-active Learner Experience and Inclusion Officer to join our dedicated team based in the London campus. In this role, you will enhance the overall student journey at Ada, ensuring learners engage, supported, empowered to succeed both academically and personally. The candidate will have a strong commitment to inclusion, and understand the importance of preparing young people for the professional world or work. The ideal candidate will be inspired by Ada’s mission to empower the next generation of diverse digital talent and will play a key role in building a high achieving 16-19 provision at Ada.

Location: Victoria Campus, London, occasional travel to Manchester

Salary: £28,000- £31,000 (DOE)

Start date: 1 September 2026

Ada, the National College for Digital Skills, we are excited to be building on our Sixth form provision in London. Alongside this we are launching a new 16-19 provision in Manchester in September 2026! This expansion marks a significant step in Ada’s mission to make the tech sector more representative and address the growing need for skilled digital professionals across both cities.

At Ada, the National College for Digital Skills, our mission is to empower the next generation of diverse digital talent. By combining high-quality education with deep industry partnerships, we are expanding the talent pipeline, diversifying the tech sector, and transforming lives. As a specialist Further Education college, all our 16–19 students study Computing, while our Higher Level and Degree Apprentices work in high-demand disciplines within innovative, blue-chip companies.

The UK’s digital skills gap costs the economy an estimated £63 billion annually in lost GDP. Ada addresses this by equipping young people with the specific skills the industry requires. Since being announced by the Prime Minister in 2014 as England’s first new FE College since 1993, we have consistently excelled, earning “Good with Outstanding features” in our first two Ofsted inspections.

We operate from state-of-the-art campuses in Victoria, London, and Ancoats, Manchester, fostering a supportive, values-driven environment for students and staff alike. Our current learner demographics reflect our commitment to inclusion: 33% Female 62% Ethnic minority backgrounds 27% Low-income households 48% From low-income areas Our London Sixth Form currently enrolls 216 students, delivering nation-leading results: The qualification
achievement rate (QAR) is 84% with those from disadvantaged backgrounds (measured as eligible for FSM) at 88%. The BTEC pass rate achieved is 100%, with 65% of learners attaining the highest grades (Distinction* or Distinction). The programs successfully lead to 91% positive destinations for learners.

In response to our successful roll out of T Levels from September 2024 we are expecting to expand the offer of the program in Digital Software Development with up to 75 learners across both our campuses with London hosting up to 50 learners. this includes a 315-hour industry placement and a comprehensive skills program designed to launch successful careers in tech. We are also looking ahead to launching new V Levels in 2027 in response to the DfE launch of distinct programmes of study.

Working Pattern: Monday to Friday, 8:45 to 4:45pm (Working days will agreed upon successful offer)
Holidays: Largely in line with local authority term dates. (extra week in October half term)
Disclosure: The successful candidate will be required to have an Enhanced Disclosure and Barring Service (DBS) check.
Additional Benefits:

Aviva Pension Scheme
Wellbeing support with access to free financial coaching and advice, paid mental health days and free counselling services
A wide range of discounts including UNIDAYS and Everyone Active Gym membership
Comprehensive CPD package to support your personal and professional development

Please send a cv and cover letter addressing how you meet the person specification to jobs@ada.ac.uk

The Learner Experience and Inclusion Officer will play a crucial role in removing barriers to learning and ensuring a coordinated, holistic approach to student support across the college. Role will cover student voice, bursary, life skills, enrichment programme and pastoral
support.

Responsibilities:
● Lead student voice and engagement initiatives, delivering a dynamic programme of assemblies, enrichment activities and student-led opportunities.

● Coordinate weekly enrichment clubs and lunchtime activities to enhance student participation and wellbeing.

● Build positive relationships with students, parents and carers to create an inclusive and supportive college environment.

● Support the implementation of the college’s inclusion strategy, ensuring high standards of student support and participation.

● Facilitate student forums, surveys and focus groups, working closely with curriculum teams to strengthen learner engagement.

● Administer student bursaries and financial support, providing guidance to students and responding to learner and parent enquiries.

● Work with Finance and Attendance teams to manage student finance processes through Applica and ensure timely bursary payments linked to attendance.

● Maintain accurate records of support interventions and financial assistance on college systems.

● Promote financial wellbeing and literacy through assemblies and enrichment activities.

● Support the college’s attendance and engagement strategy, identifying and responding to persistent absence and disengagement.

● Monitor attendance and punctuality, escalating concerns to relevant staff and leaders where appropriate.

● Collaborate with pastoral and attendance teams to improve punctuality and student engagement, including parent/carer meetings where required.

● Provide pastoral support, advice and guidance to students, helping them overcome barriers to success.

● Contribute to safeguarding processes, reporting concerns to the Designated Safeguarding Lead (DSL) and Welfare team.

● Monitor the progress and wellbeing of assigned students, implementing interventions to support achievement and retention.

● Support Sixth Form induction, enrolment and behaviour management processes.

● Develop and deliver diverse enrichment and personal development opportunities, including community projects and student-led initiatives.

● Work collaboratively across admissions, safeguarding, SEND, curriculum and business support teams to deliver an outstanding student experience.

Education/Qualifications
● GCSE English and Mathematics at Grade 4 or above (or equivalent)
● Level 3 qualification in Education, Youth Work, Social Care, Student Services, BusinessAdministration, or a related subject.
● Evidence of continuing professional development relevant to attendance or learner support.
Desirable
● Bachelor’s degree in one of the following areas, education, youth and community work, sociology, health and social care.
● Level 4 or 5 qualification in Advice and Guidance, Safeguarding, Inclusion, or Education and Training.
● Mental Health First Aid qualification
● Safeguarding Level 2 or 3 training
Knowledge
● Student finance/bursary processes for vulnerable learner support funding
● Attendance monitoring and intervention strategies
● Inclusion and widening participation
● Safeguarding and well-being practices
● Personal development
● Behaviour and Attitudes
● Using student record systems or MIS platforms (Desirable Knowledge)
Experience
● Minimum of 1 year’s experience of working with children and young people who my face
barriers to learning or engagement
● Ability to build positive professional relationships with learners/parents, carers and external agencies
● Understanding of digital learners and industry culture (Desirable)
Skills and Abilities
● Good written and verbal communication skills
● Ability to work independently
● Positive communication and listening skills
● Patience, tolerance and sensitivity
● A mature and non-judgemental outlook
● Enthusiasm, energy, and a sense of humour

The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post. References for shortlisted candidates will be requested prior to the interview day. Further information about the DBS be can found at www.gov.uk

Ada, the National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

To provide and promote equality of opportunity in all areas of its work and activity;
To recognise and develop the diversity of skills and talent within its current and potential community;
To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination
or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;
To promote good relations between individuals from different groups.

Ada, the National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to
carry out the duties of the post. If there is anything in this regard that you would like to discuss in relation to your application please contact HR@ada.ac.uk.

Sadly, we are unable to offer sponsorship for this role, so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.
Thank you for your interest in Ada, the National College for Digital Skills.